Vacancy: Dutch-speaking Customer Success Representative

Who is QbD Software?

At QbD Software we build cloud-based technology that helps our customers in the Pharma, Biotech and Medical Devices industries manage everything quality, process and product related. Our customers make life-saving and live-enhancing products that make a difference in the world. Our technology helps them to get their products and services to market fast while complying with regulation requirements by providing them with a pre-validated SaaS solution.

What would your job be like at QbD Software?

You would be helping our customers overcome their struggles every day by guiding them on how to make the best use of our QualityKick product. You would help defining the product roadmap through the analysis of customer feedback in close relationship with the product development team. You will focus on the Dutch-speaking market in the Netherlands and Belgium, but you will also be working with a lot of English-speaking clients.

Your responsibilities:

  • Fulfill customer support request & update customer records
  • Create training materials about product features and functionalities
  • Onboard new customers following our current process and update it as needed
  • Help move Customer Success big rock projects forward alongside our Customer Success Manager
  • Create/update processes related to customer engagement

Who are we looking for?

  • You have a passion for software and technology
  • You are fluent in English and in Dutch (French would be a big plus)
  • You are empathetic and good at explaining technical matters
  • You have strong communication and interpersonal skills
  • You are proactive and with a getting-things-done mindset
  • It would be nice-to-have if you have worked in the pharma, biotech or medical devices industry

What does QbD Software offer you?

At QbD Software, we care about results. If you can deliver then you belong with us. You will be working with a company with strong industry partners, a good track record with an exponential growth in the coming years, and colleagues with big hearts, sharp skills, and professional work ethic. We will allow you to work 100% remote so that you can balance your work and your personal life the way you want. Say goodbye to pointless commutes and traffic once and for all. Let's save the earth together.